Privacy policy

Who we are

Book4 provides online booking for businesses. This policy describes how we handle personal data when you use our website, booking pages, or business dashboard.

Data we collect

• Account data: If you sign up as a business user, we store your email, name, and password (hashed). We may store a profile image if you provide one.
• Booking and customer data: When a customer books via your booking page, we store their name, email, phone (if provided), and booking details. This data is linked to your business.
• Marketing consent: If a customer opts in to marketing during booking, we record that choice and the date of consent.
• Cookie and tracking preferences: If you set cookie preferences, we store them in a cookie on your device. See our Cookie policy for details.

How we use your data

We use your data to provide the booking service (managing appointments, sending confirmations, processing payments where applicable), to run your business dashboard, and to communicate with you about your account. We use marketing consent only to allow businesses to contact customers who have opted in; we do not sell your data to third parties for marketing.

How long we keep data

We retain account and booking data for as long as your account is active and as needed to provide the service and comply with legal obligations. You can request deletion of your account and associated data; we will then delete or anonymise it in line with our retention policy.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent (e.g. marketing or cookies) at any time

To exercise these rights or ask questions, contact us via our Contact page.

Cookies and tracking

We use cookies for essential functions (e.g. keeping you signed in) and, if you consent, for optional analytics (Google Analytics and FullStory session replay). You can manage your choices at any time in our Cookie preferences page. Full details are in our Cookie policy.

Changes

We may update this policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.